Refund policy

Refund & Returns Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. For safety and quality reasons, we do not accept returns on opened or used supplements.

You’ll also need the receipt or proof of purchase.

To start a return, please contact us at care@ovaldaily.com.  Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

If your return is approved, we’ll provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Discounts or promotional pricing do not affect return eligibility, provided the item meets the conditions outlined above.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Non-Returnable Items

Due to the nature of our products, all supplements are non-returnable once opened.

We also do not accept returns on:

  • Items clearly marked “Final Sale” or “Non-Returnable” at the time of purchase

  • Gift cards

  • Promotional items provided at no cost (such as free gifts)

If you have questions about a specific item, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.  The fastest way to receive a different product is to return your unopened item (if eligible) and place a new order once your return is approved.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund is approved. If approved, refunds will be issued to your original payment method within 10 business days.

Please note that processing times vary by bank or card issuer. If more than 15 business days have passed since approval, contact us at care@ovaldaily.com.